Leura Cellars Returns and Refunds Policy
Our Returns Policy includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
Your rights under the Australian Consumer Law
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'

The consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the purchase or had no use for it.
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return if Leura Cellars is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or Leura Cellars has breached a consumer guarantee.
Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:
  • Within its use by or best before date.
  • Packaging is not damaged and in original condition.
  • No heat damage (beer, red wine etc).
  • All pack size variants are ranged in our store
  • If visiting our store is not convenient for you, then please contact our staff as soon as possible on 02-47841122 to discuss the available options. Please review our opening hours before calling as the hours may vary depending on the day of the week and the time of year.
  • You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order, please contact our staff as soon as possible on 02-47841122. You may check your order status. If the order status is 'Order being processed', please contact our staff to confirm whether there might still be time for us to agree to you changing or cancelling your order. Every attempt will be made to accommodate your request, however unfortunately no guarantee can be given once an order has been placed
  • . If we agree to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and to you agree to pay an amount we request on account of our reasonable costs of processing the change or cancellation.